Add Reply To field in Training Email Template

The benefit of this feature is to streamline the responses from your learners to your Service Desk or any preferred internal email address when they have questions about their training courses. This help article shows company admins how to set the custom Reply-To field for Training Email templates.

How to add Reply To your Training Email templates

1. In your Phriendly Phishing account, navigate to Go to the Email Templates > Templates tab on the left side of your screen
   
2. Filter by Type, and tick the boxes dependent if you are using Learner Hub or otherwise and Apply Filter. 
   
    

3. Clone the training templates if they have not been cloned before.

    Note: You will need to edit each template.

    

   

4. You will be taken to the email editor where you can make changes. Choose "Reply-To" and input up to 5 Email Addresses.
5. Once you input the email address, you must update the template. Please ensure that you have shared the template with the zone or check the box. 
   
6. Once updated, you can either do a Preview and Test to test the User Experience prior to clicking Publish / Update.