Course Policy : Learner Experience

This article takes you through the Learner or User experience in Learner Hub, when a Course Policy is activated. 

Course Policy is created before the Training block has started

1. In Learner Hub under Assigned Learning tab, click per below boxed in red to view course details.
2. Learners will see Policy Status Not Accepted if it hasn't been accepted yet.  

3. Post course completion, Learners are directed to below screens. 

    Information : Certificates button stays greyed out unless Course Policy is accepted.

    

    

    

   

4. Navigating back to Learner Hub, course detail is now changed to Policy Status Accepted.

Course Policy is created after the Training block has started

1. If the course has already been Completed and Passed, when learner logs back in to Leaner Hub, it will only show Course Status = Passed. 
   

Course Policy is not accepted after course is passed

1. Post course completion, Learners are directed to below screen. The Certificates button stays greyed out unless Course Policy is clicked or accepted.
2. If a Learner exits or closes the browser without accepting the Course Policy, Training Results = Incomplete. Home Page in Learner Hub shows below. 
   1. Course = Pending
   2. Course Policy Status = Not Accepted
   3. Course Policy button = greyed out
   4. Certificate button = greyed out
3. To accept, click on the Start Course and complete it by accepting the Policy.