Add an IP address to the Exclusion List

An IP address should be added to your Exclusion List if it has been identified as a false positive. You can exclude unexpected IP addresses and label them to easily identify where the click originated from. This will also help to eliminate false positive IP addresses reoccurring in your Click Reports. 

How to add an IP Address to your Exclusion List

1. Select the Cog icon located at the top-right of your dashboard. 

2. Select IP Labels & Exclusion List and Add New IP. 

3. Fill out details per below guidelines 

• • • Enter IP Address, recommended to enter the IP Range as above sample
    • Tick the box
    • Enter Reason for exclusion
    • Enter Name or Label (e.g. Microsoft IP etc)
    • DO NOT change the label or box colour
    • Select check to save

  4. A warning notification will appear. Read carefully before committing to the changes, then select OK. 

5. To view your entry, filter the results by the Created Date. The entry is now excluded.

Viewing the Excluded IP's in the Click Report

When an IP Address has been excluded, it will no longer appear in the Click Report. The IP address is hidden by default however you can view the Excluded IPs by selecting them in the filters.

1. Go to Dashboard > Click Report > Select the IPs drop-down and select Excluded IPs > Apply Filters. 

2. If a Label has been assigned it will be displayed in the IP address field. The Excluded tick box will be selected. 

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