Read this article to learn more about the Phish Focus inbox and how to manage messages using the action button.
Actions button status
- The ACTIONS button is disabled by default.
- To enable the button, Phriendly Phishing company admin must select one or multiple messages.
- Once selected, the messages are highlighted, and the number of selected messages will appear next to the ACTIONS button.
Actions button dropdown options
There are 3 dropdown options:
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If there are many selected messages, the “Send Email” option will be disabled. The tooltip is displayed to explain why the action cannot be done.
- After selecting one message and clicking Send Email, the Send Mail popup will be shown:
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Phriendly Phishing Admins can customize some information and send email:
Things to Note
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- The original email will be embedded as an attached .eml file.
- From field: The account address for sending emails from Phish Focus. This field is Read only and there is only one account used for all emails in the portal.
- From Name: The Display Name of the sender when the email is sent. This field is editable
- To: Admins can add multiple email addresses, hit Enter to validate the address.
- Include original reporter: ticking this will include the reporter’s email to the “To” address.
- Change status to Resolved: ticking this will change the current message’s status to Resolved, and move it to the Resolved tab.
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This action can be done on one or multiple messages at the same time.
- After selecting Action / Archive, a confirmation dialogue will appear to confirm action.
- Choosing Cancel button will cancel the action.
- Choosing Archive button will trigger below steps:
- The selected message will be removed from Inbox and moved to Archive.
- A toast message will appear as a form of notification
- Once moved to Archive, Admins can either view data or permanently delete the message
- The selected message will be removed from Inbox and moved to Archive.
- This action can be done on one or multiple messages at the same time.
- After selecting message/s and clicking Delete, a confirmation popup will appear:
One message
Multiple messages
- Choosing Cancel button will cancel the action.
- Choosing Delete button will trigger below steps:
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The selected message will be deleted from Inbox or Archived page.
- A toast message will appear as a form of notification
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