Phish Focus Inbox: Action messages

Read this article to learn more about the Phish Focus inbox and how to manage messages using the action button.

Actions button status

• The ACTIONS button is disabled by default.
• To enable the button, Phriendly Phishing company admin must select one or multiple messages.
• Once selected, the messages are highlighted, and the number of selected messages will appear next to the ACTIONS button. 

ACTIONS button dropdown options

There are 3 dropdown options:

1. Send Email
2. Archive
3. Delete 

Send Email

• If there are many selected messages, the “Send Email” option will be disabled. The tooltip is displayed to explain why the action cannot be done.

• After selecting one message and clicking Send Email, the Send Mail popup will be shown:

• Phriendly Phishing Admins can customize some information and send email:

  Things to Note:

• • The original email will be embedded as an attached .eml file.
  • From field: The account address for sending emails from Phish Focus. This field is Read only and there is only one account used for all emails in the portal.
  • From Name: The Display Name of the sender when the email is sent. This field is editable
  • To: Admins can add multiple email addresses, hit Enter to validate the address.
  • Include original reporter: ticking this will include the reporter’s email to the “To” address.
  • Change status to Resolved: ticking this will change the current message’s status to Resolved, and move it to the Resolved tab.

Archive

• This action can be done on one or multiple messages at the same time.

• After selecting Action / Archive, a confirmation dialogue will appear to confirm action.
• Choosing Cancel button will cancel the action.
• Choosing Archive button will trigger below steps:
  • The selected message will be removed from Inbox and moved to Archive.   
  • A toast message will appear as a form of notification 
  • Once moved to Archive, Admins can either view data or permanently delete the message

Delete

• This action can be done on one or multiple messages at the same time.
• After selecting message/s and clicking Delete, a confirmation popup will appear:

            One message

            Multiple messages

• Choosing Cancel button will cancel the action.
• Choosing Delete button will trigger below steps:

  • The selected message will be deleted from Inbox or Archived page.

  • A toast message will appear as a form of notification