I am having issues with my training course

I didn't receive the training email and need to be scheduled for the training course. 

Most Phriendly Phishing accounts are configured with Active Directory synchronisation. Your Active Directory is managed by your Service desk and they will need to ensure you have been added to the group that has been synchronised to our platform. Please reach out to your internal service desk to ensure you are added to the group and let them know the name of the training course you'd like to be scheduled into.

I didn't download or receive the training completion certificate.

• When you complete a Phriendly Phishing training course via a link in training email, upon successful completion (passing score of 80%+) you can download your certification. You'll need to complete the learner survey then you will have two options to download the certificate or Email the Certificate. 

If you did not download it in time, please contact your Service Desk to receive a copy of the learner certificate.

• If you logged into Learner Hub and completed the training, you can download the completion certificate. Click on Courses -> Results -> Certificate that you want to download.
  

I'd like to add or remove a colleague from the scheduled training.

Most companies have synchronised their accounts through Active Directory which means we cannot add or remove learners. Contact your Service Desk to remove or add an individual from a scheduled training.

My training link has expired. Or I have received an error message and am unable to complete the training. 

Training should be completed in the scheduled time frame. If you click on the training link after it has been completed, you will not be able to complete the training and need to be rescheduled. Contact your Service desk to be scheduled for the training again.