High Risk Learners Report

The High Risk Learners Report helps you identify learners that fall into a high risk category based on the criteria you set. The criteria you set is based on your business requirements.

For example, learners can be deemed high risk if they haven't completed their SCAM 1 course and are found to have clicked in multiple monthly phishing campaigns. These individuals will fall as High Risk learners for your organisation in this report.

How to enable the High Risk Learner Report

1. Go to the located at the top right-hand corner of your dashboard. Select the High Risk Learners tab.
2. Switch High Risk Learners button to Enabled.

3. Here you can choose to add any additional Smart group that you have created to be high risk. Alternatively, you can edit the existing default High Risk group in the smart group settings. 

   

4. Once you have selected to Add group(s) you will be able to select any previously created smart group from the list. 
   

5. Once you have selected the group/s you want to define as High risk, you can select Add.
   

6. All groups you have selected will now be added and shown in the list of high risk groups. You can always add or remove any groups in the future. 
   

How to view the High Risk Learners report

Once you have configured the high risk report, you can view your newly created High Risk Learners report by clicking on High Risk Learners located within the Dashboard drop-down menu.

There are a few data point to cover:

1. This sections show you the groups have been defined as high risk, as well as how many learner are in each. In this example, there are 2 two groups being 'High Risk Learner' & 'Default High Risk Learner'. There are 22 learners that meet the criteria of one group and 17 learners that meet the criteria for the other.

   

2. The section to highlight is unique learners. This number will show you how many unique learners are currently consider as high risk. This is an important number as learner could meet the criteria for multiple groups.  In this example, you can see there are 17 in one group and 22 in another, however, there are 22 unique high risk learners not 39 (17+22).

   

3. Next section is the 'High Risk Group' and 'Triggered condition' columns. These columns will highlight which group the learner is in as well as the respective condition they met. This allows you to easily see why a learner is classified as high risk based on the conditions of your high risk group. 
   

4. The last section to cover is Date Added and Date Removed. This covered the date a learner was added into a group and classified as high risk and then when they no longer met the conditions and were removed. If the date remove column is blank, it means the learner currently still meets the conditions of the group.  
   
   
    

    Things to Note

   A learner can appear in the list multiple times in 2 cases. 
   - They may meet the conditions of different groups like in the screenshot below. It is the same learner but you can see the 'High Risk Group' Column is different. 
   - If you extend the date range over a period in which a learner was included in the same group multiple time. This would happen if a learner was added into a high risk group but was removed, then was added again in the future. In this case, it would be same learner and group, however, the Date Added and Date Removed would be different.