Phish Focus Workflows

Joane Bonghanoy
Updated

This article will take you through the automated workflow management for the Phish Focus feature. 

   Requirements

  • Phish Reporter should be configured.
  • Contact your Customer Success Manager for Phish Focus pricing before we activate the feature.

Phish Focus Inbox contains three different workflows that have their own tabs: Received, In review and Resolved. Emails appearing in the Inbox are reported emails that can be filtered by date.

Below is a snapshot of what Inbox of Phish Focus looks like, which includes 3 main tabs.

PFreport10.png

With Phish Focus you can

  1. Search and Filter (applicable to all 3 main tabs)
    • Search using a keyword
    • Filter by Priority
    • Filter by Category
    • Filter by Threat Analysis
  2. Action emails from the dropdown options below
    • Send Email
    • Archive
    • Delete
  3. View the Inbox message's status
    • Clean
    • Infected
    • Error
    • Unscannable

Phish Focus Inbox

Received

  • When there isn't any data, the platform will display the message "No data available in table"

  • When there is data, the system will display all received messages based on the filters

  • Column Definition
Column Definition
Priority
  •  
    •  

      • Priority includes High, Medium, Low, Unknown

      • Administrators can change the Priority
Scan Results
  •  
    •  

      • Scan Results including Infected/ Unscannable/ Error

      • The platform will automatically scan the received message and then display the result in this column
Status
  •  
    •  

      • Status includes Received/ In Review/ Resolved

      • Administrators can change the Status directly 

        •  

          •  

            • If the admin changes the status to In Review: This message will be moved to In Review tab

            • If the admin changes the status to Resolved: This message will be moved to Resolved tab
Category
  •  
    •  

      • The category including, Threat/ Spam/ Clean/ Unknown

      • Administrators can change Status directly in the table
From
  •  
    •  

      • Support hover tooltip

      • Name of the sender
From (Email)
  •  
    •  

      • Support hover tooltip

      • Email address of the sender
Subject
  •  
    •  

      • Support hover tooltip
Reported At
  •  
    •  

      • Date and time 
Reported By
  •  
    •  

      • Support hover tooltip

      • Name of the reporter
Reported By (Email)
  •  
    •  

      • Support hover tooltip

      • Name of the reporter

In Review

  • This tab shows all messages that have a status of In Review
  • Columns are similar to the Received tab
  • Administrators can also search and filter

Resolved

  • This tab shows all messages that have a status of Resolved
  • Columns are similar to the Received and In Review tabs
  • Administrators can also search and filter

 

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