Phish Focus Workflows – Phriendly Phishing

This article will take you through the automated workflow management for the Phish Focus feature.

Requirements: Available for Phriendly Phishing customers using AD, O365 and Google Workplace Phish reporters. Please contact your CSM for Phish Focus pricing before we activate the feature.

Phish Focus Inbox contains three different workflows that have their own tabs: Received, In review and Resolved. Emails appearing in the Inbox are reported emails that can be filtered by date.

Below is a snapshot of what Inbox of Phish Focus looks like, which includes 3 main tabs

Received
In Review
Resolved

With Phish Focus, you can

1.) Search and Filter (applicable to all 3 main tabs)

- - Search using a keyword
  - Filter by Priority
  - Filter by Category
  - Filter by Scan Results

2.) Action emails from the dropdown options below

- - Send Email
  - Archive
  - Delete

3.) View the Inbox message's status

- - Clean
  - Infected
  - Error
  - Unscannable

Phish Focus 3 Main tabs

Received

When there isn't any data, the platform will display the message "No data available in table"
When there is data, the system will display all received messages based on the filters

Column Definition

Column	Definition
Priority	Priority includes High, Medium, Low, Unknown Administrators can change the Priority
Scan Results	Scan Results including Infected/ Unscannable/ Error The platform will automatically scan the received message and then display the result in this column
Status	Status includes Received/ In Review/ Resolved Administrators can change the Status directly If the admin changes the status to In Review: This message will be moved to In Review tab If the admin changes the status to Resolved: This message will be moved to Resolved tab
Category	The category including, Threat/ Spam/ Clean/ Unknown Administrators can change Status directly in the table
From	Support hover tooltip Name of the sender
From (Email)	Support hover tooltip Email address of the sender
Subject	Support hover tooltip
Reported At	Date and time
Reported By	Support hover tooltip Name of the reporter
Reported By (Email)	Support hover tooltip Name of the reporter

In Review

This tab shows all messages that have a status of In Review
Columns are similar to the Received tab
Administrators can also search and filter

Resolved

This tab shows all messages that have a status of Resolved
Columns are similar to the Received and In Review tabs
Administrators can also search and filter

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